Clicking the ‘book your treatment’ button anywhere you see it on this website will take you directly to our GlossGenius booking portal, where you can view the service menu and calendar. Once you’ve made an appointment, you will receive confirmation and reminder emails and/or texts.

A valid credit card is required to be on file to hold your appointment, but you will not be charged until checkout after your service.

At least 24 hours prior to your first appointment, please fill out and sign/acknowledge all forms via the ‘Required Documents’ link in your appointment confirmation or reminder emails - especially this mandatory Client Intake and Consent Form (if you’ve already filled it out through the email link, no need to do it again here).

For future appointments, we may text you ahead of time a link to any forms that are relevant to the service(s) you are scheduled to receive.

eleven esthetics is located inside IMAGE Studios at 2690 5th St. Suite D in Alameda, on the 2nd floor above Carbon Health at Alameda Landing. The entrance is a set of hot pink double doors facing the parking lot side; there is a ton of free parking in the lot between the building and Target. When you arrive, please find eleven esthetics in the directory and we will buzz you into the building.

After being buzzed into the building, we will meet you in the lobby on the 2nd floor shortly before the start of your appointment. Please refrain from knocking on the eleven esthetics studio door ahead of your scheduled appointment time as we may still be with another client. Inside the treatment room, you will be given a spa wrap to change into. Please silence your phone and be prepared to put it away for the duration of your service. Then get ready to relax!

A cancellation fee of 50% of the service(s) booked will be charged for canceling or rescheduling less than 48 hours from your scheduled appointment start time. The same 50% fee will be automatically charged for no-calls/no-shows.

If you are sick - either showing outward symptoms (such as coughing, sneezing, and/or fever) or feeling as though you are coming down with something - please reschedule. We reserve the right to refuse service to anyone who comes into the studio and exhibits symptoms of illness.

Thank you for your consideration!

If you’re running late for your appointment, please text 510.545.3558 as soon as possible and be sure to include your name.

You are given a 10-minute grace period; anything beyond that timeframe may result in cancellation and automatic charge of the 50% cancellation fee as outlined above in the cancellation policy.

If we are able to accommodate your appointment despite your late arrival, it will be shortened and still end at the original scheduled time. In this case, the full amount for the service will still be charged.

Due to space and liability constraints, additional guests are not permitted in the treatment room during your appointment, with the exceptions of 1) a parent or guardian accompanying a minor who is receiving a service, or 2) a designated caregiver for a client with mobility issues and/or significant health challenges who is receiving an Oncology Esthetics® service.

Additionally, children and/or pets cannot be left unattended in the lobby or waiting areas. Please plan accordingly so that your appointment is your personal time for self-care. Thank you for understanding!

Yes! For those who are expecting or nursing, we use ingredients and protocols that are known to be pregnancy- and breastfeeding-safe. Additionally, our adjustable table ensures comfort for our pregnant clients who may need to be more upright.

We provide selected services to minors 11 years old and up. A parent or legal guardian is required to be present for the duration of the appointment; this chaperone will also need to present their own ID and sign a Parental/Legal Guardian Consent form that will be sent to them prior to the appointment.

Payments can be made by credit card (you can use the card we have on file or an alternate card) or cash. If paying by cash, please make sure you have the exact change as we do not keep cash on hand.

If you’re looking to purchase a gift card, you may do so via this link or by clicking ‘buy a gift card’ from the services page.

If you were given a gift card (lucky you!), please book an appointment as usual, but bring your gift card so that we can apply it at checkout after your service. If you don’t have that information, no worries! Simply mention who purchased the gift card for you as it will already be in the eleven esthetics database.

Please note: The purchase of a gift card is non-refundable. Gift cards cannot be combined; only one gift card can be applied per appointment/service. Gift cards do not expire and can be used for any eleven esthetics service or retail product purchase.

If you received an eleven esthetics promotional flyer or card with a stated discount, please bring it to your appointment so that your discount can be applied at checkout.

You can save on our most popular services by purchasing a package! Please view the ‘Packages’ category of the service menu on our booking portal. Packages do not expire. Other discounts cannot be applied to package purchases.

There may also be occasional promotions or specials on services or retail products. Check back here often, and follow us on Instagram @eleven.esthetics and/or on Facebook at eleven esthetics to stay in-the-know!

Please note: Discounts/promotions cannot be combined; you will always be granted the better discount/promotion if applicable. Discounts/promotions are subject to change at any time.

Refunds are not offered on services that have been rendered. A thorough, signed intake is required so that we are all aware of possible allergies and contraindications. In the event of an unexpected allergic reaction, we will take immediate steps to remove products and remedy the situation. If you have concerns about known allergies, please contact eleven esthetics to schedule a patch test on a day before your appointment.

Refunds are not offered for products, but unopened and unused products may be exchanged within 30 days for other products or credit towards future services at eleven esthetics.

At the end of your service, you will be verbally provided with instructions on how to care for your skin for the immediate time following. This may include avoiding any heat-inducing activities for the next 24 hours, or to not wash your face that evening if possible so that your skin can fully absorb & benefit from the treatment you just received.

Longer-term, coming into eleven esthetics on a regular basis ensures that your skin concerns are consistently addressed to achieve your skin goals. ‘Regular’ can be anywhere from weekly to every 4-6 weeks, depending on your skin fitness plan. But since your skin’s health and appearance are also largely dependent on how you care for it daily and consistently, we’re happy to recommend products to support your best skin ever outside of the treatment room! At eleven esthetics, we use and carry Circadia and Hale and Hush, two professional-grade skincare brands rooted in the optimal skin health and wellness philosophies in which we believe.